Unplanned voice outage (Resolved)
  • Priority - Critical
  • Affecting Other - VoIP Phones
  • Our upstream provider has an unplanned outage which is effected inbound and outbound calls.  

     

    Voice engineers are investigating and this has been escalated.

  • Date - 11/06/2018 12:00 - 11/06/2018 12:59
  • Last Updated - 11/06/2018 12:59
Cloud PBX Outage (Resolved)
  • Priority - Critical
  • Affecting Other - VoIP Cloud PBX
  • 0815 – Service is slowly returning and we expect all phones to be online in the next 15 minutes or so. If your phone doesn’t work, please reboot this in the first instance. Further comms to come as required.

     

    0739  – An unexpected error has at approximately 0503 this morning with the host server that provides the services for our cloud phone system. This has caused a full system outage to our phone services.

     

    Automated alerting had notified us of the issue this morning and we’ve had a technician working on this both from our Auckland datacentre and remotely.  The root cause has been identified and steps are being taken to return services to working order but this will take some time.

     

    Next update at 0815 as we work towards getting an ETA.

     

     

  • Date - 15/02/2018 05:03
  • Last Updated - 15/02/2018 08:54
Outbound calls not working (Resolved)
  • Priority - Critical
  • Affecting System - Cloud PBX
  • A problem with our upstream provider has resulted in outbound calls not going through.

    During the next 30 minutes, your phones may lose their registrations momentarily

    Inbound calls are working properly.

    Update: 10:30am:

    Outbound calling (including diverting) is now working properly.

    A full incident report will be provided once we have more information

  • Date - 12/12/2017 08:15 - 12/12/2017 10:30
  • Last Updated - 12/12/2017 10:38
Phones (Resolved)
  • Priority - Critical
  • Affecting Other - Cloud PBX
  • Customers may be experiencing loss of voice services.

    Our engineers are currently working to resolve the problem

  • Date - 05/09/2017 11:31 - 05/09/2017 12:02
  • Last Updated - 05/09/2017 11:40
Server Updates (Resolved)
  • Priority - High
  • Affecting Server - Server1-Linux-Auckland
  • We have received a Xen Security Advisory (XSA) that requires us to perform updates to our Xen host servers (which is all our servers). To do this we need to stop the services running on these hosts, update the servers and restart the host servers. Updates will be started at 7:30am Sunday 18th June . The updates typically take around 10 minutes to apply and all services during the upgrade time will be unavailable.

  • Date - 18/06/2017 07:30 - 18/06/2017 09:37
  • Last Updated - 14/06/2017 09:24
Mail server upgrade (Resolved)
  • Priority - Medium
  • Affecting System - Email Server
  • An upgrade of the main email server is scheduled for Wednesday 24/05.

    This will affect users who have OTA mail/calendar/contact sync

    Its expected to take up to 2 hours to preform the upgrade.

  • Date - 24/05/2017 21:30 - 14/06/2017 09:24
  • Last Updated - 21/05/2017 21:17
Email server blacklisted (Resolved)
  • Priority - Critical
  • Affecting Server - Linux - Sentora
  • One of our email servers, sentoramail.dynamite.net.nz has been blacklisted.  This means emails you're sending most likely won't be delivered.

    This has happened because someone has obtained the password to an email account, and has used it to send tens of thousands of spam emails. 

    We're going through the process of being removed from the blacklists.  We'll update this as more information comes about.

    Update 10:30am:
    We've now been removed off the major blacklists, with a few still to go. 

    The reason for the password leak has been confirmed.  The owner of the email account uses the same password everywhere.  Another site they were registered on was hacked, which gave the hackers his email password.

    Update: 12:10pm:
    Weve been removed off all but one black list now - emails should start to flow as normal

  • Date - 03/05/2017 08:00
  • Last Updated - 08/05/2017 09:01
Website outages (Resolved)
  • Priority - Critical
  • Affecting Server - Server1-Linux-Auckland
  • There is a fire in one of Vector's substations.  The Auckland data center has 3 UPS devices.  One of those is having issues and is not handling the fail over from grid to generator power.  The data center is currently running off-grid and will remain so until the grid power issues are resolved.  While the data center is operating off generator power we expect servers to remain up/reliable.  They are also awaiting a replacement UPS device (which was ordered last year and is en route from Germany).  And they have also booked another load of fuel for the morning.

    The issue here is, the UPS that feeds one of the networking components doesn't like the generator power, so is resetting itself - causing websites to work one minute, but not the next

  • Date - 03/03/2017 14:22
  • Last Updated - 03/03/2017 16:54
Server1 Migreation (Resolved)
  • Priority - High
  • Affecting Server - Server1-Linux-Auckland
  • As you may have noticed over the last month, the server1 has become unreliable, due to its age.

    On Monday 6th February, we plan to move your emails to a new and more powerful server.

    If you have a website hosted with us, please refrain from updating it next Monday - as there will technically be 2 copies of your site running, and theres no way of knowing if you'd be editing the old or new one.  We do migrations this way, so there's zero downtime for your site.

    To do the moving of emails requires your emails to stop flowing for a few hours, this means you won't be able to send or receive emails during this time. Its important to note here, no emails will be lost during this migration.  Emails that are sent to you during the down time will simply sit and wait, then be delivered to the new server.

    The only pain point - and I'm really sorry for this, your email password needs to be reset.  Unfortunately because the old and new server use different encryption methods for passwords, theres no way to retain this on migration.  On Tuesday, we'll call all affected customers and provide your new password.

  • Date - 06/02/2017 09:00 - 03/05/2017 10:36
  • Last Updated - 30/01/2017 19:09
Routing issue with US-NZ traffic (Resolved)
  • Priority - High
  • Affecting Server - Linux - Sentora
  • We are aware of connectivity issues between New Zealand and USA

    This will mean, while your emails are being received by out server,  they wont be syncing for now.

    Please note, after further investigation, thus appears to only affect Vodafone customers

  • Date - 10/09/2016 16:04 - 10/09/2016 16:18
  • Last Updated - 10/09/2016 16:11
Emails not flowing (Resolved)
  • Priority - Critical
  • Affecting Server - Server1-Linux-Auckland
  • We're aware one of our servers is having email issues today. 

    We're working to resolve this asap

  • Date - 05/09/2016 11:13
  • Last Updated - 05/09/2016 22:03
Direct Admin server is down (Resolved)
  • Priority - Critical
  • Affecting Server - Server1-Linux-Auckland
  • Currently, our Direct Admin server is down.

    We're working hard to vhave this resolved as soon as possible,

  • Date - 10/07/2016 12:38
  • Last Updated - 10/07/2016 14:03
Server Reset (Resolved)
  • Priority - Medium
  • Affecting Server - Server1-Linux-Auckland
  • To maintain the integrity of the NZ based servers, we endeavour to restart them at least once approximately every three months.

  • Date - 21/03/2010 00:00 - 08/11/2010 22:08
  • Last Updated - 16/03/2010 23:07

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server HTTP FTP POP3 SMTP PHP Info Server Load Uptime
Cpanel PHP Info
Linux - Sentora PHP Info